Shipping policy

Thank you for visiting and shopping at Kartem (kartemstore.com). Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and major US holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

High Volume Notice: During high-volume sales periods or holiday seasons, processing times may take slightly longer. Please allow additional transit days for delivery.
Order Cut-Off: Orders placed after 12:00 PM EST will begin processing the following business day.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Transit Time	Cost
Standard Ground	3 – 7 business days	Calculated at checkout (or Free on qualifying orders)
Expedited Shipping	2 – 3 business days	Calculated at checkout

Delivery delays can occasionally occur due to weather events or carrier disruptions.

3. Shipping Coverage & Destinations

We currently ship exclusively to addresses within the United States (including all 50 states).

P.O. Boxes & APO/FPO Addresses: We ship to P.O. Boxes and APO/FPO/DPO addresses using standard USPS service options.
International Shipping: We do not ship internationally at this time.

4. Order Tracking

Once your order has shipped, you will receive an automated Shipping Confirmation email containing your tracking number(s). Tracking information typically updates and becomes active within 24 hours of dispatch.

You can track your package directly using the carrier link provided in your email.

5. Damaged, Lost, or Missing Packages

Damaged Items: If your order arrives damaged, please save all packaging materials and damaged items, and contact us immediately at info@kartemstore.com with photos of the damaged item and original packaging so we can resolve the issue promptly.
Missing/Stolen Packages: If your tracking information states that your package was delivered but you have not received it, please check around your residence, inquire with neighbours, or contact the carrier. If you still cannot locate it, email us at info@kartemstore.com for assistance.

6. Incorrect Shipping Address

Please double-check your shipping address prior to completing your purchase. Kartem is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your address, please contact us at info@kartemstore.com as soon as possible before your order is processed and dispatched.